Last Updated: 8/5/2025

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Welcome! This Privacy Policy explains how Sisu & Soul Recovery (“we,” “us,” or “our”) collects, uses, discloses, and protects your information when you use our website or coaching services.

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1. Who We Are

“Sisu & Soul Recovery” is a coaching business offering individual and group sessions, downloadable resources, and newsletters via our website.

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2. How We Collect Your Information

Information You Provide Directly:

• Name, email, phone number, address.

• Payment details, client intake forms, messages, feedback, and other coaching-related information

Automatically Collected Information:

• Analytics data (e.g. IP address, browser, device, location, page visits, session duration) via tools like Google Analytics.

• Cookies and tracking pixels used for performance, personalization, and advertising purposes.

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3. How We Use Your Information

We may use your data to:

• Provide and customize coaching, products, and services

• Communicate (via email or messaging) about appointments, newsletters, promotions

• Enhance and analyze our website and offerings

• Process transactions and handle client support

• Manage marketing and social media advertising, including interest-based ads (e.g., Instagram, Facebook).

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4. Information Sharing & Disclosure

We Do Not Sell Your Personal Data. However, we may share with:

• Service providers (e.g. email platforms, scheduling systems, website hosts) supporting our operations.

• Legal entities when required by law (courts, regulators, emergency situations.)

• Social platforms when you interact with them via our website (e.g. sharing content.)

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5. Data Security & Retention

• We use industry-standard security protocols (e.g. SSL encryption) to protect data.

• Access to personal data is limited to staff and service providers who maintain confidentiality.

• Credit card and sensitive billing information is processed via secure third-party gateways and not stored by us.

• We retain information until you request deletion or it is no longer necessary for the purpose collected.

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6. Cookies & Tracking Pixels

• We use cookies and pixels for analytics, performance optimization, and marketing.

• You may opt out or manage cookie preferences via your browser settings or email preferences (unsubscribe links included in communications).

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7. Your Privacy Rights (GDPR, etc.)

If applicable (especially for EU residents), you have rights to:

• Access, update, correct, or erase your personal data.

• Withdraw consent for data processing.

• Lodge complaints with relevant authorities.

• Restrict data collection to only what is essential for services.

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8. Contact & Changes

For questions about this Privacy Policy or requests regarding your data, contact:

Sisu & Soul Recovery LLC
Email: sisuandsoulrecovery@gmail.com
 

If we update this policy, we'll include a revised "Last Updated" date at the top and encourage you to review any changes.

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